support@permegear.com<\/a>\u00a0so we have a record of your inquiry and any related correspondence. Our goal is to respond to your email within two business days.\u00a0\u00a0If you feel your inquiry is better explained in a conversation, we welcome your call.<\/p>\nWhen emailing us for pricing, please be sure to include the name of your organization and its location, as we may need to forward your request to one of our distributors. \u00a0To email you a formal quotation, we require the complete street address and a phone number for the organization. \u00a0Without this information, FedEx won’t be able to process the shipment. \u00a0<\/p>\n
Repair Inquiries<\/h2>\n
We are often asked if we can repair broken Franz or Side-Bi-Side Cells. \u00a0Most of the time we can! \u00a0If the heating jacket of a cell is not cracked too badly, there is a good chance that we can repair it, but we will have to assess it first. Following an evaluation, we will notify you if indeed we can do the repair. \u00a0 There is no need to contact us for a Return Materials Authorization (RMA), just securely package your equipment for repair and ship it to us with a letter prominently identifying your company, a return shipping address, a phone number at that location, and your preferred method \u00a0of communication.\u00a0<\/p>\n
Technical Assistance<\/h2>\n
Please do not hesitate to contact us for help with deciding which equipment to purchase, or for assistance in using it after the sale. \u00a0We have many years of experience with the cells and stirrers and can likely save you time and effort when setting it up and starting your first study. \u00a0There is no cost for this service and it doesn\u2019t matter if you purchased the equipment way back when. We are always here to help!<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
PermeGear is dedicated to providing you the highest level of customer service. \u00a0 Pricing Inquiries For further assistance, please email us at: support@permegear.com\u00a0so we have a record of your inquiry and any related correspondence. Our goal is to respond to your email within two business days.\u00a0\u00a0If you feel your inquiry is better explained in a […]<\/p>\n","protected":false},"author":1,"featured_media":484,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"\n
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